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Eva Air
Eva Air is a Taiwanese airline founded in 1989. The company offers a wide range of advantages, including excellent safety records, spacious seats, and delicious meals on board. However, some customers complain about outdated in-flight entertainment systems and limited options for vegetarian meals. In terms of pricing policy, Eva Air is considered moderately expensive, but it offers numerous promotions and discounts throughout the year, making it accessible for average travelers. Book your next flight with Eva Air for a high-quality flying experience.
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Eva Air baggage rules
EVA Air Baggage Rules
When flying with EVA Air, it is important to be aware of the airline's baggage rules to avoid any unnecessary fees or problems at the airport. EVA Air's baggage rules cover everything from luggage size to prohibited items.
Luggage
The total weight of checked baggage for EVA Air passengers is determined by the travel class and itinerary. In general, the maximum weight limit for free checked baggage is 30kg for Economy Class, 35kg for Premium Economy Class, and 40kg for Royal Laurel/Premium Laurel/Business Class. The maximum dimension for checked baggage is 158cm (sum of height + length + width) for all classes. Excess baggage fees apply for every kilogram over the free baggage allowance.
Hand baggage
Passengers are allowed one piece of carry-on baggage on all EVA Air flights. The maximum weight and dimensions allowed for hand baggage varies depending on the travel class. In general, the maximum weight limit for carry-on baggage is 7kg for Economy Class and Premium Economy Class, and 10kg for Royal Laurel/Premium Laurel/Business Class. The maximum dimensions for carry-on baggage are 56cm x 36cm x 23cm for all classes.
Excess or overweight baggage
Passengers are allowed to bring excess or overweight baggage on EVA Air flights, but excess baggage fees apply. The fee is determined based on the weight and size of the baggage, as well as the destination and travel class. Passengers are encouraged to arrange for excess or overweight baggage in advance to avoid any issues at the airport.
Items prohibited for carriage
EVA Air prohibits certain items from being carried on board its flights, including explosives, flammable liquids, and poisonous substances. Other items, such as firearms and sporting equipment, require advance approval and may incur additional fees. Passengers should review EVA Air's list of prohibited items before packing to ensure compliance with airline regulations.
Frequently asked questions about the airline
If you experience loss or damage to your baggage by EVA Air, you can file a claim at the EVA Air Baggage Claim Office located at the airport. You can also contact EVA Air's baggage service center online, through the EVA Mobile app, or by calling their customer service hotline. They will provide you with further instructions on how to submit a claim and the necessary documents required.
Eva Air typically closes check-in 45-60 minutes before departure and boarding usually closes 10-15 minutes before departure. However, this may vary depending on the airport and destination, so it is recommended to check with the airline for specific information.
Yes, you can check-in online for an EVA Air airline flight. You can do it on the EVA Air website or mobile app. Online check-in usually opens 48 hours before the scheduled departure time. However, it may vary depending on the departure airport and the destination. You can check the exact time for online check-in on the EVA Air website or mobile app.
Yes, Eva Air may pay compensation for flight delays and cancellations, depending on the circumstances of the delay or cancellation. The airline is required to follow various regulations and laws regarding compensation for delayed or cancelled flights, which may differ depending on the departure and arrival locations. Passengers should check with Eva Air directly about their specific situation to determine if they are eligible for compensation.
Yes, Eva Air provides additional services for passengers with disabilities. These services include assistance with boarding, seating accommodation, and assistance with mobility and communication. Passengers with disabilities can request these services when they make their booking or at least 72 hours before their flight. Eva Air also offers wheelchair assistance and special meals for passengers with dietary restrictions.
Yes, Eva Air provides meals and drinks on board for all its passengers. The type of meal and drinks offered will depend on the class of service and the duration of the flight. Additionally, Eva Air serves alcoholic beverages to passengers age 21 years and above.
Eva Air offers both refundable and non-refundable tickets. To determine if your ticket is refundable, you can check the fare rules or contact Eva Air customer service for assistance. Keep in mind that if you do have a refundable ticket, there may be fees or restrictions that apply to the refund process.
Eva Air has specific conditions for traveling with children and babies. For infants, passengers are allowed to bring one collapsible stroller or carrycot (maximum dimensions of 115cm x 78cm x 35cm and weight up to 10kg) at no additional charge. Infants under 2 years of age may travel free of charge if they sit on the lap of a parent or guardian. However, if a separate seat is required, a child fare will apply. For children between 2 and 12 years of age, they must be accompanied by an adult. Children under 5 years old are not allowed to travel alone on Eva Air flights. Eva Air also offers special children's meals on board, which must be requested at least 24 hours prior to the flight. There is also a selection of movies, games, and cartoons available for children to enjoy during the flight. Overall, Eva Air is a family-friendly airline that makes traveling with children and babies as comfortable and convenient as possible.