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Cubana de Aviación
Cubana de Aviación airline was founded in 1929 and is the national airline of Cuba. Its advantages include a wide range of destinations, including both domestic and international flights. However, some customers complain about service quality and outdated equipment. Pricing is relatively cheap, making it an affordable option for the average traveler. Overall, Cubana de Aviación is a convenient and budget-friendly airline for those looking to travel to or within Cuba.
Cubana de Aviación baggage rules
Baggage rules of Cubana de Aviación airline
Cubana de Aviación is the national airline of Cuba, operating flights in Cuba and internationally. When traveling with this airline, it is essential to keep in mind the rules of baggage allowance and restrictions. Here are the details of Cubana de Aviación baggage rules:
Luggage
The free checked baggage allowance on Cubana de Aviación varies depending on the cabin class and destination. For international flights, Economy Class passengers are allowed to check one piece of luggage with a maximum weight of 50 pounds, while Business Class passengers can carry two pieces of luggage weighing up to 70 pounds each. On domestic flights, each passenger is allowed to check one piece of luggage weighing up to 44 pounds. The maximum dimensions for checked baggage are 62 linear inches (length + width + height).
Hand Baggage
For all classes, passengers are allowed one item of carry-on baggage with a maximum weight of 22 pounds. The dimensions should not exceed 45 linear inches. Additionally, passengers are allowed one personal item such as a purse, briefcase, or laptop bag. The maximum size for the personal item is 14 x 11 x 7 inches. Cubana de Aviación requests that all carry-on baggage fits in overhead compartments or under the seat in front of you.
Excess or Overweight Baggage
If your luggage exceeds the maximum weight or size, you may have to pay extra charges at the airport counter. The fees depend on the flight's specific route and the degree to which the luggage is overweight. Cubana de Aviación charges for excess baggage by weight and zone. Passengers who wish to take additional baggage beyond the allowances should contact the airline for further information.
Items Prohibited for Carriage
Certain items are prohibited for transportation on Cubana de Aviación flights. These items include explosives, weapons, flammable materials, and certain chemicals. The airline also limits the carriage of items such as lithium batteries, plants, animals, and more. Passengers are recommended to check with the airline before packing their luggage to avoid any issues or complications at the airport.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Cubana de Aviación, you should file a claim for compensation with the airline's customer service department. You can contact them by phone or email, or visit their office in person. You will need to provide details about your baggage and its contents, as well as any proof of value or receipts for the items. Cubana de Aviación will investigate the claim and may offer compensation for any losses or damages incurred.
Cubana de Aviación typically closes check-in and boarding 45 minutes before the scheduled departure time for domestic flights and 90 minutes before the scheduled departure time for international flights. However, it is always recommended to arrive at the airport earlier to allow enough time for check-in, security, and boarding processes.
Yes, you can check in online for a Cubana de Aviación airline flight. You can do it on the airline's official website or through their mobile app. Online check-in usually opens 24 hours before departure and closes 2 hours before departure. However, it's always best to check the airline's website for the exact timings and instructions for online check-in.
Yes, Cubana de Aviación may be required to pay compensation for flight delays and cancellations under certain circumstances. The amount and eligibility for compensation will depend on various factors such as the distance, the reason for the delay/cancellation, and the length of the delay. Passengers are advised to review Cubana de Aviación's terms and conditions and contact the airline for further information.
Yes, Cubana de Aviación provides additional services for passengers with disabilities. The airline offers wheelchair assistance, priority boarding, and assistance with boarding and deboarding the aircraft. Passengers with disabilities are also allowed to bring wheelchairs or other mobility aids on board the aircraft. It is recommended to notify the airline of any special requirements or needs at least 48 hours prior to the flight.
Cubana de Aviación provides meals and drinks on board, including non-alcoholic and alcoholic beverages. However, the type and quality of the meal and drinks may vary depending on the length of the flight and the class of service. Alcoholic drinks are available for purchase on some flights, while others may include them as part of the complimentary beverage service.
Yes, Cubana de Aviación does offer refunds for cancelled flights or for tickets cancelled within 24 hours of purchase. However, certain restrictions may apply depending on the fare type and destination. It's recommended to review Cubana de Aviación's cancellation and refund policy before purchasing a ticket.
Cubana de Aviación allows children and babies to travel on their flights, but there are certain conditions that need to be met. Infants under the age of two can travel for free on the lap of an adult, but if parents prefer, they can purchase a seat for the child at a reduced rate. Children over the age of two must have their own seat and pay the full fare. When traveling with a baby, passengers are allowed to bring one carry-on bag for the infant that can include items like diapers, formula, and baby food. Strollers and car seats can also be checked for free. Cubana de Aviación does not have children's food on board, but they do offer special meals for passengers with dietary restrictions. As for entertainment, most of Cubana de Aviación's planes have personal screens with in-flight entertainment options. However, it's recommended that parents bring their own entertainment for their children, such as books, toys, and electronic devices.