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Citilink Airlines
Citilink Airlines is a low-cost carrier in Indonesia that was established in 2001. The airline operates under the flag carrier Garuda Indonesia, and they serve domestic and international destinations. One of the advantages of Citilink is its affordable pricing policy, making it a great option for travelers on a budget. However, the airline's limited routes and fleet size can be a disadvantage for those looking for more options. Overall, Citilink Airlines offers a convenient and cost-effective option for travelers.
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Citilink Airlines baggage rules
Baggage Rules of Citilink Airlines
If you're planning to travel with Citilink Airlines, it's important to know their baggage rules beforehand. Here's a breakdown of their regulations:
Luggage
All passengers are allowed to check-in baggage with a maximum weight limit of 20kg. If your baggage exceeds this amount, you will be charged an additional fee based on the excess weight. It's important to note that Citilink Airlines doesn't allow baggage that weighs more than 32kg per piece. If you're traveling with an infant, you are allowed to bring a stroller or a car seat as checked baggage without any additional charge.
Hand Baggage
Passengers are allowed to bring one piece of cabin baggage with a maximum weight limit of 7kg. The dimensions of the cabin baggage should not exceed 56cm x 36cm x 23cm. In addition to the cabin baggage, passengers are allowed to bring a personal item such as a laptop bag or a small backpack.
Excess or Overweight Baggage
If your checked baggage exceeds the maximum weight limit of 20kg, you will be charged an additional fee based on the excess weight. The fees vary depending on your destination and the weight of your baggage. It's best to check with the airline before your flight to avoid any surprises.
Items Prohibited for Carriage
Citilink Airlines prohibits certain items from being carried on their flights. These include but are not limited to:
- Explosives, including fireworks and flares
- Compressed gases, such as propane and butane
- Flammable liquids and solids, such as gasoline and matches
- Poisonous or infectious substances
- Weapons, including firearms and sharp objects
To ensure a smooth travel experience with Citilink Airlines, make sure to follow their baggage rules and regulations. Happy travels!
Frequently asked questions about the airline
In case of loss or damage to your baggage by Citilink Airlines, you should contact their baggage claim office at the airport upon arrival or submit a baggage claim form within 7 days of receipt of your baggage. You can do this by visiting the Citilink Airlines website, filling out the online form, and attaching any necessary documentation. You can also call their customer service hotline for assistance and further instructions.
Citilink Airlines usually closes check-in and boarding 45 minutes before departure for domestic flights and 60 minutes before departure for international flights.
Yes, it is possible to check in online for a Citilink Airlines flight. You can do it through the airline's website or mobile app. The online check-in for Citilink Airlines usually opens 24 hours before the scheduled departure time. However, the exact opening time may vary depending on the specific flight and departure airport. It is recommended to check the airline's website for the exact time.
Yes, Citilink Airlines may pay compensation for flight delays and cancellations depending on the length of the delay and the circumstances. The airline follows the regulations set forth by the Indonesian government and the International Air Transport Association (IATA). Passengers may be eligible for compensation if the delay or cancellation was within the airline's control and not due to extraordinary circumstances such as bad weather or air traffic control issues. It is recommended to contact Citilink Airlines customer service for more information and to file a compensation claim.
Yes, Citilink Airlines provides additional services for passengers with disabilities. They have trained staff to assist passengers with disabilities in the airport and during the flight. They also provide wheelchair assistance, medical oxygen supply, and hearing aid assistance. Passengers with disabilities are advised to inform Citilink Airlines of their special needs at least 48 hours before their scheduled flight.
Citilink Airlines provides light snacks and drinks on board for free. However, for longer flights and for an additional fee, passengers can purchase from a menu of hot meals and sandwiches. Alcoholic drinks such as beer and wine are available for purchase on select flights.
Citilink Airlines has a refund policy for unused tickets depending on the fare rules and conditions of the ticket purchased. The rules and conditions may vary depending on the type of ticket and class of service. Passengers are advised to read the fare rules and conditions before purchasing tickets to understand their refund eligibility. In case of any cancellations or changes in the flight schedule by the airline, passengers may be eligible for a full or partial refund. It is recommended to contact the airline customer service for further assistance regarding the refund policy.
Citilink Airlines allows children and babies to travel with their families. Children under 2 years of age may sit on their parent's lap during the flight, while children over 2 years of age require their own seat. Citilink Airlines does not provide children's food or entertainment on board, but parents can bring their own food and entertainment options for their children. Additionally, the airline allows parents to bring a stroller and car seat on board free of charge.