If you have experienced loss or damage to your baggage while traveling with Air Greenland, you should report it immediately to the airline's baggage service office located at the airport of your final destination. Alternatively, you can also contact Air Greenland's customer service department via phone or email to file a claim for compensation. It is important to provide as much detail as possible regarding the lost or damaged baggage, including any identifying information or descriptions of the items and their value. Additionally, it is recommended to keep all relevant documentation, such as boarding passes, baggage tags, and receipts for the affected items, to support your claim.

Air Greenland closes check-in 1 hour before departure and boarding 30 minutes before departure.

Yes, online check-in for Air Greenland flights is available. You can do it through the airline's website or mobile app. Online check-in usually opens 24 hours before the scheduled departure time.

Yes, Air Greenland is obligated to pay compensation for flight delays and cancellations under certain circumstances, such as when the airline is at fault and the delay or cancellation is not due to extraordinary circumstances. Passengers may be entitled to compensation of up to 600 EUR (or approximately 700 USD) depending on the length of the delay and distance of the flight, as outlined in EU Regulation 261/2004. However, it is recommended to check Air Greenland's specific policy on compensation for delays and cancellations.

Yes, Air Greenland provides additional services for passengers with disabilities. These services include assistance with boarding and deplaning, in-flight wheelchair and oxygen facilities (with advance notice), and special meals (with advance notice). Passengers with disabilities are advised to inform the airline of their needs at the time of booking or at least 48 hours prior to their flight to ensure that the necessary arrangements can be made.

Air Greenland offers complimentary meals and drinks on flights, depending on the length of the flight and the time of day. Alcoholic drinks are available for purchase on most flights.

Air Greenland's refund policy depends on the type of ticket you purchase and the reason for the refund request. Non-refundable tickets: If you have purchased a non-refundable ticket, you will not be able to get a refund on your ticket. However, you may be able to make changes to your ticket for a fee or use the value of your ticket towards a future flight. Refundable tickets: If you have purchased a refundable ticket, you can get a full refund on your ticket if you cancel your reservation before the departure of the flight. In case of flight disruptions, Air Greenland will either offer a full refund or reroute you to your destination on the next available flight without any further charge. It's important to read the terms and conditions of the ticket you purchase and contact Air Greenland directly if you have any questions about their refund policy.

Air Greenland allows children under the age of 2 to travel for free on domestic flights if they sit on an adult's lap. However, a fee may apply for international flights. Children aged 2-11 years old are eligible for child fares. Air Greenland recommends that parents bring their own baby food and formula, as these items may not be available on board. However, the airline can accommodate special dietary needs with advance notice. In terms of entertainment, Air Greenland does not offer specific children's entertainment on board. However, passengers can access the airline's in-flight entertainment system, which includes movies, TV shows, and music. Air Greenland also provides activity books and crayons to children on board.