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Royal Air Maroc
Royal Air Maroc, founded in 1957, is the flag carrier airline of Morocco. The airline operates both domestic and international flights to over 90 destinations worldwide. Royal Air Maroc's advantages include a comfortable and modern fleet, good onboard service, and convenient connections to Africa, Europe, and the Middle East. However, some passengers report inconsistent service quality and delays. In terms of pricing policy, Royal Air Maroc can be considered a mid-range airline, with rates that can be affordable for a budget traveler, but not necessarily the cheapest option available. Overall, Royal Air Maroc is a reliable airline that offers a solid option for travel to and from Morocco, and to other destinations throughout the world.
Royal Air Maroc baggage rules
Baggage Rules of Royal Air Maroc Airlines
If you’re planning a trip with Royal Air Maroc, it’s important to know their baggage rules to avoid any mishaps or extra costs at the airport. Here’s what you need to know:
Luggage
The amount of luggage and weight you’re allowed to carry on your flight depends on your ticket class and destination. For example, if you’re flying in economy class to a European or African destination, you can check in one piece of luggage weighing up to 23kg. If you’re flying in business class to the same destinations, you can check in two pieces of luggage each weighing up to 23kg. Be sure to check the airline’s website or contact them directly to see what your specific luggage allowance is.
Hand Baggage
You’re allowed one piece of hand baggage on your flight with Royal Air Maroc, but the weight and dimensions depend on your ticket class and destination. In general, economy class passengers are allowed one piece of hand baggage weighing up to 10kg, and business class passengers are allowed two pieces of hand baggage each weighing up to 10kg. Again, be sure to check the airline’s website or contact them directly to see what your specific hand baggage allowance is.
Excess or Overweight Baggage
If you go over Royal Air Maroc’s baggage allowance, you’ll need to pay an excess baggage fee at the airport. The cost of this fee depends on your route and how much extra baggage you have. To avoid this fee, be sure to weigh your luggage before you leave for the airport, and if you think you might have excess baggage, contact the airline to see what your options are.
Items Prohibited for Carriage
There are certain items that are not allowed on Royal Air Maroc flights, like explosives, flammable liquids and gases, and poisonous or infectious substances. If you’re not sure whether an item is allowed, it’s best to contact the airline before you travel.
Now that you know Royal Air Maroc’s baggage rules, you can be confident that you’ll have a smooth and stress-free journey. Happy travels!
Frequently asked questions about the airline
In case of loss or damage to your baggage by Royal Air Maroc, you should: 1. Contact the Royal Air Maroc baggage claim office as soon as possible. You can find the contact information on their website. 2. Fill out a Property Irregularity Report (PIR) for your lost or damaged baggage. Make sure to include your contact information and a detailed description of your baggage. 3. Provide documentation of your baggage, such as your baggage claim tag and itinerary, to support your claim. 4. Keep all receipts for expenses you incur due to the loss or damage of your baggage, such as replacement clothing or toiletries. 5. Follow up with Royal Air Maroc regularly to check the status of your claim and to provide any additional information they may need. Note: It is important to report any loss or damage to your baggage as soon as possible. Royal Air Maroc may not be liable for any claims made after a certain time period.
Royal Air Maroc typically closes check-in and boarding 45 minutes before departure for domestic flights and 60 minutes before departure for international flights. However, it is recommended that passengers confirm the specific cutoff times for their particular flight as they may vary depending on the airport and destination.
Yes, Royal Air Maroc offers online check-in for flights. You can do it on the Royal Air Maroc website or on their mobile app. Online check-in opens 48 hours before departure and closes 2 hours before departure for international flights, and 1 hour before departure for domestic flights.
Yes, Royal Air Maroc is obliged to pay compensation for flight delays and cancellations under certain circumstances as outlined in EU Regulation 261/2004. This regulation applies to all flights departing from an EU airport or any flight operated by an EU airline arriving at an EU airport. The compensation can go up to €600 and depends on the distance of the flight and the length of the delay. However, it is important to note that the airline may be exempt from paying compensation if the delay is caused by extraordinary circumstances such as severe weather conditions, air traffic control strikes, or security concerns.
Yes, Royal Air Maroc provides additional services for passengers with disabilities. These services include assistance with boarding and disembarking, wheelchair assistance, and assistance with transferring between flights or to and from the airport terminal. Passengers with disabilities are advised to inform the airline at the time of booking or at least 48 hours before the flight departure to arrange for the necessary assistance.
Yes, Royal Air Maroc provides complimentary meals and drinks on board for all passengers. Alcoholic drinks are also available for purchase on most flights.
According to Royal Air Maroc's policy, the refundability of airline tickets depends on the fare rules of the ticket purchased. Some tickets may be refundable while others may be non-refundable or have specific restrictions on refunds. It is advised to check the fare rules of the ticket purchased or contact the Royal Air Maroc customer service for more information.
Royal Air Maroc requires that children and babies under the age of 12 travel with an adult who is at least 18 years old. Children between the ages of 5 and 11 who are traveling alone must be registered for the Unaccompanied Minor service. Children under the age of 2 can travel on the lap of an adult but must pay 10% of the adult fare. Royal Air Maroc does provide children's meals on board, but they must be requested at least 48 hours prior to departure. There may also be children's entertainment available on some flights, such as movies, games, and music. However, availability may vary depending on the aircraft and route.