In case of loss or damage to your baggage by VietjetAir, you can report it at the baggage claim counter at the arrival airport. You will be required to fill out a Property Irregularity Report (PIR) and provide necessary details such as flight information, baggage tag numbers, and personal information. It is essential to report the loss or damage as soon as possible to increase the chances of finding or recovering your baggage. You can also contact VietjetAir's customer service for further assistance.

Check-in for VietjetAir flights typically closes 30-40 minutes before departure. Boarding usually begins around 30 minutes before the scheduled departure time and ends 10-15 minutes before departure. However, it is always recommended to check with the airline for the specific check-in and boarding times for your flight.

Yes, you can check in online for a VietjetAir airline flight. You can do this on the VietjetAir website or by using the VietjetAir mobile app. Online check-in opens 24 hours before your scheduled departure time and closes 60 minutes before domestic flights and 120 minutes before international flights. During online check-in, you can choose your seat and obtain your boarding pass.

Yes, VietjetAir does provide compensation for flight delays and cancellations, in accordance with their Passenger Service Commitment. The amount and type of compensation depend on various factors, such as the length of the delay, the reason for the cancellation or delay, and whether it was within the airline's control or not. Passengers are advised to check VietjetAir's policy on compensation and file a claim if they believe they are eligible for it.

Yes, VietjetAir provides additional services for passengers with disabilities. Passengers with disabilities are advised to inform VietjetAir of their condition at the time of booking or at least 24 hours prior to departure. VietjetAir offers wheelchair assistance for passengers with mobility impairments, as well as special meals for passengers with dietary restrictions. In addition, VietjetAir provides priority check-in and boarding for passengers with disabilities to make their travel experience more comfortable and convenient.

Yes, VietjetAir provides meals and drinks on board for a fee. Passengers can purchase food and drinks from the airline's in-flight menu. Alcoholic drinks are also available for purchase.

VietjetAir has a flexible option called "SkyBoss Flex Fare" where the tickets are refundable. However, the normal fare tickets are non-refundable. Refund options also depend on the fare rules and conditions of the ticket purchased. It is recommended to review the fare conditions carefully before booking a ticket.

VietjetAir has set the following conditions for traveling with children and babies: 1. Infants (under 02 years old) must be accompanied by an adult. One adult can only travel with one infant. 2. Children (between 02 and 14 years old) can travel alone but must have a parent or guardian sign an Unaccompanied Minor Form and pay an extra service fee. 3. Children who are between 02 and 06 years old can use safety seats on board (which must be approved by VietjetAir). VietjetAir provides a range of entertainment on board, including movies, music, magazines, and TV shows. However, they do not offer any specific children's entertainment. VietjetAir also provides onboard meals and snacks, but do not offer specific children's food. However, if parents have any special requirements for their child’s meal, they can inform the airline at least 24 hours before departure, and VietjetAir will try to accommodate their request.