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Swoop
Swoop is a Canadian ultra-low-cost airline that was founded in 2017. The airline's advantages include affordable fares, efficient service, and a modern fleet of aircraft. Disadvantages include limited seat amenities and extra fees for things like checked baggage and seat selection. Swoop has a dynamic pricing policy with low base fares that increase as travel dates get closer and depending on demand. For the average traveler, Swoop offers an affordable option for domestic and international travel within Canada and the United States. Overall, Swoop offers a budget-friendly option for travelers who are okay with sacrificing some comfort to save money. Whether you're planning a weekend getaway or a long-term adventure, consider checking out Swoop's fares for your next trip.
Swoop baggage rules
Baggage Rules of Swoop Airline
Swoop is a Canadian ultra-low-cost airline that allows passengers to bring luggage at a reasonable price. However, it's essential to note that the airline has specific rules when it comes to baggage. Here's what you need to know:
Luggage
Swoop allows passengers to carry up to two checked bags, and it's essential to note that the weight of each bag cannot exceed 50 lbs. Passengers who exceed the weight limit will be charged an additional fee of CAD 75 per bag. In addition, Swoop charges CAD 39 for the first checked bag and CAD 50 for the second.
Hand Luggage
Passengers are permitted to bring one personal item and one standard item on board the aircraft. The personal item can be a laptop bag, a small backpack or a purse that can fit under the seat in front of them. The standard item can be a carry-on bag that can fit in the overhead bin. Passengers must ensure that their items meet the size requirements, which are displayed on Swoop's website.
Excess or Overweight Baggage
Swoop charges CAD 75 for each bag that exceeds the maximum weight limit of 50 lbs. However, if you need to carry heavy luggage, you can purchase additional weight at a flat rate of CAD 20 per kilogram. Passengers are urged to purchase additional weight in advance to avoid increased charges at the airport.
Items Prohibited for Carriage
Swoop prohibits several items on board their aircraft. These include explosives, flammables, and hazardous materials. Passengers are also barred from carrying firearms or any weapon, sharp objects, or compressed gasses. It's important to note that the complete list of restricted items is available on the airline's website, and passengers are advised to review it before they travel.
In conclusion, Swoop has straightforward baggage rules that passengers can quickly understand. It's crucial to keep in mind the weight and size requirements to avoid any extra fees. Additionally, passengers must adhere to Swoop's prohibited items list to ensure they can board their flights without any hassle.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Swoop, you can file a report at the Swoop Baggage Services counter located in the baggage claim area of the airport. You can also contact their customer service through their website or phone number and file a claim within 24 hours of your flight arrival. Make sure to have your baggage claim check and flight details ready when filing a report.
For domestic flights, Swoop closes check-in and boarding 45 minutes prior to departure. For international flights, check-in and boarding closes 60 minutes prior to departure.
Yes, you can check in online for an Swoop airline flight. You can do this on the Swoop website or through the Swoop app. Online check-in usually opens 24 hours before departure.
Yes, Swoop does provide compensation for flight delays and cancellations in accordance with Canadian Air Passenger Protection Regulations. The compensation amount varies depending on the length of the delay/cancellation and the distance of the flight. Passengers are eligible for compensation if the delay/cancellation is within the airline's control and not due to extraordinary circumstances such as severe weather or air traffic control disruptions.
Yes, Swoop provides additional services for passengers with disabilities. They offer special assistance at the airport, including wheelchair service, assistance with boarding and disembarking, and priority boarding. Passengers need to inform Swoop of their specific needs at least 48 hours before their flight to ensure that the necessary services are arranged. Swoop's website also provides information on special requirements and accommodations for passengers with disabilities.
Swoop is a low-cost airline and does not provide free meals or drinks on board. However, you can purchase snacks, meals, and beverages on board using your credit card. Alcoholic beverages are also available for purchase, and you must be 18 years or older to buy and consume them onboard.
Yes, Swoop airline tickets can be refunded within 24 hours of purchase as long as the booking was made at least seven days before the flight departure date. Additionally, Swoop offers a "Fare Credit" option that allows customers to receive a credit towards future travel if they cancel their booking before the flight departure time. However, there may be additional fees or restrictions depending on the fare type and ticket conditions.
Swoop sets the following conditions for traveling with children and babies: 1. All infants and children must have appropriate documentation and permission to travel. 2. Infants under the age of two must be seated on an adult's lap or in an approved infant seat secured to their own seat. 3. Children under the age of 12 must be accompanied by a responsible adult. 4. Swoop may require proof of age for children traveling as lap infants or on children's fares. Swoop does not offer children's food or entertainment on board. However, passengers may bring their own snacks and entertainment for their children.