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Sudan Airways
Sudan Airways is the national airline of Sudan, founded in 1946. The airline's main advantage is its extensive domestic network, connecting several key cities in Sudan. However, its fleet is limited and its safety record has been questioned. The airline's pricing policy is competitive, with fares being affordable for the average traveler. Passengers can expect basic amenities, including inflight meals and entertainment. Overall, Sudan Airways is a convenient option for domestic travel in Sudan, but passengers should be aware of the airline's limitations.
Sudan Airways baggage rules
Baggage Rules of Sudan Airways:
Luggage: Passengers travelling with Sudan Airways are allowed to carry a certain amount of luggage depending on the class of their ticket and the destination they are travelling to. Economy class passengers are allowed up to 30 kg of luggage, while business class passengers are allowed up to 40 kg. For flights to and from the US and Canada, passengers are allowed two pieces of luggage, each weighing up to 23 kg.
Hand Baggage: Sudan Airways allows passengers to carry one piece of hand baggage weighing up to 8 kg and measuring no more than 55 x 40 x 20 cm. Passengers are also allowed to carry a personal item such as a laptop bag or purse.
Excess or Overweight Baggage: Passengers travelling with excess or overweight baggage will be charged an additional fee depending on the weight and destination. It is advisable to contact Sudan Airways before travelling to avoid any additional charges.
Items Prohibited for Carriage: Sudan Airways has a list of items that are prohibited for carriage including explosives, flammable liquids and solids, compressed gases, poisonous and infectious substances, and other dangerous or hazardous items. Passengers are advised to check the list before packing to avoid any inconvenience.
Frequently asked questions about the airline
If you have experienced loss or damage to your baggage by Sudan Airways, you should immediately report it to the airline's baggage claims office. You can do this at the airport upon arrival or by contacting the airline's customer service center. It is important to document the loss or damage with a property irregularity report (PIR) and keep copies of all relevant documents. Sudan Airways should provide you with instructions on how to file a claim and what documents you need to submit for reimbursement or compensation.
Sudan Airways typically closes check-in counters and boarding gates 30 minutes before departure for domestic flights and 60 minutes before departure for international flights.
Unfortunately, Sudan Airways does not currently have an online check-in option available for its passengers. Therefore, you will need to check in at the airport. It is recommended to arrive at the airport at least two hours before your scheduled departure time.
I am sorry, as an AI language model, I do not have the information about the compensation policies of Sudan Airways. However, according to the EU regulations, airlines operating in the European Union or flying from an EU airport must compensate passengers for flight cancellations, delays, and boarding denials caused by the airline. The compensation amount depends on the distance of the flight and the length of the delay.
Sudan Airways is committed to providing additional services for passengers with disabilities. They offer assistance with boarding and disembarking, as well as with mobility and accessibility throughout the flight. Passengers with disabilities are encouraged to contact Sudan Airways in advance to arrange for any necessary accommodations. Additionally, Sudan Airways provides accessible lavatories and allows service animals to travel with passengers with disabilities, subject to certain conditions and restrictions.
As an AI language model, I do not have the current updates regarding the services provided by Sudan Airways. However, It is a common practice for most airlines to provide meals and drinks onboard depending on the duration of the flight. Usually, airlines do not serve alcohol on domestic or short-haul flights, while on international or long-haul flights, it depends on the airline policy. It is best to check with Sudan Airways directly for their current policy on the provision of meals, drinks, and alcoholic beverages on board.
As an AI language model, I do not have access to specific information regarding the policies of Sudan Airways. However, it is advisable to check with the airline’s customer service or read their terms and conditions to understand their refund policies.
Sudan Airways requires that children and babies be accompanied by an adult at all times during the flight. Parents or guardians are also responsible for bringing and installing car seats for infants. Additionally, children aged 2-12 are eligible for discounted fares. As for food, there is no specific children's menu, but special dietary requirements can be requested in advance. In terms of entertainment, Sudan Airways does not have dedicated children's entertainment, but there are in-flight magazines and movies available for all passengers.