South African Express airline was founded in 1994 and is based in Johannesburg, South Africa. The airline operates regional flights within South Africa and to neighboring countries. One of the advantages of South African Express is its extensive route network, making it easy for travelers to connect to various destinations. However, the airline has faced financial challenges in recent years and has had to reduce the number of routes it operates. Its pricing policy is moderately priced, making it accessible for the average traveling person. Overall, South African Express is a solid option for regional travel in Southern Africa.
Baggage Rules of South African Express Airlines
South African Express is a regional airline that operates domestic and regional flights. Understanding their baggage rules is important to avoid any inconvenience during your travel.
Luggage
The checked-in baggage allowance on South African Express depends on your fare type and destination. Passengers holding standard fares are entitled to one piece of checked baggage weighing not more than 23 kg. Passengers holding a Flexi-ticket can take two pieces of checked baggage, each weighing not more than 23 kg.
However, for regional flights, passengers are allowed only one piece of checked baggage with a maximum weight of 20 kg.
Hand baggage
South African Express' hand baggage allowance permits one piece of hand luggage per passenger not weighing more than 7 kg. Hand baggage should not exceed dimensions of 56 x 36 x 23 cm. Additionally, passengers may carry smaller personal items such as a laptop, purse or a camera bag.
Excess or Overweight Baggage
In case of excess or overweight baggage, a fee of ZAR 300 per additional kilogram will be charged. However, it is recommended to purchase additional baggage allowance beforehand at discounted rates.
Items Prohibited for Carriage
South African Express prohibits dangerous or hazardous items like explosives, flammable materials, poisons, and corrosive materials. Some common restricted items include sporting goods that can cause harm like cricket bats, hockey sticks, and spear guns. Medications, lighters, e-cigarettes, and sharp objects like scissors and knives are also restricted items that cannot be carried on board.
To avoid any last-minute hassle, it is recommended that you go through the baggage rules of South African Express before you commence travel.
If you have experienced loss or damage to your baggage by South African Express, you can file a claim with the airline's customer service department. You can contact them through their website, by phone, or by email. Make sure to provide as much information as possible, including your flight details and a description of the lost or damaged items. The airline will investigate your claim and may offer compensation or reimbursement for the lost or damaged items.
South African Express closes check-in and boarding 30 minutes before departure.
Yes, you can check-in online for a South African Express airline flight. To do so, you can visit their official website and select the "Manage My Booking" option. From there, you can enter your booking reference number and surname to access your reservation and complete the check-in process. Online check-in typically opens 24 hours before departure and closes 2 hours before departure for domestic flights and 3 hours before departure for international flights. However, it is recommended to check your specific flight details on the airline's website to confirm the check-in times.
Yes, South African Express does provide compensation for flight delays and cancellations. The amount of compensation is determined by the length of the delay, the distance of the flight, and the reason for the delay or cancellation. Passengers are advised to refer to the airline's terms and conditions for further information on its compensation policy.
Yes, South African Express provides additional services for passengers with disabilities. These services include assistance at check-in, wheelchair assistance, and assistance during boarding and disembarkation. Passengers with visual or hearing impairments can also request special assistance, such as braille or sign language interpretation. It is recommended that passengers with disabilities inform the airline in advance of their travel, so that appropriate arrangements can be made.
Yes, South African Express provides meals and drinks on board, including alcoholic beverages. However, the availability of food and beverage service may vary depending on the duration and route of the flight. Please check with the airline for specific details regarding food and beverage service during your flight.
Yes, South African Express airline tickets are refundable. However, the refund policy may vary depending on the type of ticket purchased and the reason for cancellation or changes. It is best to check with the airline directly or review their terms and conditions for refund and cancellation policies.
South African Express has set the following conditions for traveling with children and babies: 1. Children traveling with parents or guardians who carry valid documentation such as unabridged birth certificates, adoption certificates, or legal guardianship certificates will be accepted for travel. 2. A child below the age of 12 years must be accompanied by an adult over the age of 16 years. 3. Infants below the age of 2 years may travel on the lap of an adult. However, the infant must be secured using an infant safety belt provided by the airline. 4. Children aged between 2 and 11 years will have their own seat on all flights. South African Express provides children's food and entertainment on board. They offer a variety of children's meals, including vegetarian and special dietary meals, but these must be pre-booked at least 24 hours before the flight. The airline also offers in-flight entertainment options that include movies, games, and cartoons suitable for children.