If you have experienced loss or damage to your baggage by Shanghai Airlines, you can file a claim with the airline's baggage service center. You can reach them through their website, by calling their customer service hotline, or by visiting their service counter at the airport. You will need to provide the details of the incident and proof of the value of the lost or damaged items. The airline will then review your claim, and if approved, will provide compensation or assistance in locating the lost items.

Shanghai Airlines typically closes check-in 45 minutes before departure and boarding gates at least 15 minutes before departure. However, it's always best to check with the airline or your travel agent for the most up-to-date information as policies can change.

Yes, you can check in online for a Shanghai Airlines flight. You can do it on the airline's official website or on their mobile app. Online check-in typically opens 24 hours before the departure of your flight. However, it's best to check the airline's website or app for specific instructions and timing.

Yes, Shanghai Airlines has a compensation policy for flight delays and cancellations. The amount of compensation may vary depending on the circumstances, such as the length and cause of the delay or cancellation. Passengers are advised to contact Shanghai Airlines directly or visit their website to inquire about compensation and claim procedures.

Yes, Shanghai Airlines provides additional services for passengers with disabilities. The airline offers wheelchair assistance for passengers who have difficulty walking or are unable to walk, as well as assistance in boarding and disembarking the aircraft. Additionally, the airline can provide assistance with hearing or visual impairments and can accommodate service animals on board the flight. Prior notification and coordination with the airline are required for these services.

Yes, Shanghai Airlines provides meals and drinks on board, free of charge. Passengers can enjoy a variety of non-alcoholic beverages such as water, tea, coffee, juices, and soft drinks. Alcoholic drinks are also available for purchase on board.

According to Shanghai Airlines' official website, whether a ticket is refundable or not depends on the specific fare type of the ticket purchased. Some fares may be refundable, while others may not be. It is recommended to check the fare rules and conditions of the ticket before purchasing to understand the refundability policy. Additionally, refunds may also be subject to fees and penalties.

Shanghai Airlines has certain policies and regulations for traveling with children and babies. For infants under 2 years old, Shanghai Airlines allows one infant per adult passenger. Infants must be seated on the lap of the accompanying adult and be secured with an infant seatbelt during takeoff, landing, and turbulence. The airline also provides bassinets on a first-come, first-served basis for infants up to 8 months old. For children aged 2-12 years old, they must occupy a seat and use a seatbelt during the flight. The airlines offer special meals for children but must be ordered in advance with the airline. Additionally, the airline offers some in-flight entertainment for children, but this varies depending on the aircraft and route. Overall, Shanghai Airlines does its best to provide a comfortable and safe travel experience for families traveling with children and babies. It is recommended to contact the airline for any specific questions or concerns before booking the flight.