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Lion Air
Founded in 1999, Lion Air is the largest privately-owned airline in Indonesia. With a fleet of over 110 aircraft, it operates over 210 daily flights to various Indonesian destinations and international destinations in Asia and Australia. The airline is known for its commitment to safety, reliability, and affordability, making it a popular choice for budget travelers. However, its safety record has been inconsistent, with several accidents reported in recent years. Despite this, Lion Air remains a budget airline with affordable pricing policies that cater to the average traveler. If you're flying to or within Indonesia, Lion Air could be a great alternative to expensive flag carriers.
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Lion Air baggage rules
Lion Air Baggage Rules
Lion Air is a popular Indonesian airline that is known for its excellent services and affordable prices. If you're planning to fly with this airline, it's essential to be aware of the baggage rules, so you don't encounter any problems while checking-in or boarding your flight. Here are the baggage rules of Lion Air airline that you need to know:
Luggage
The checked baggage allowance of Lion Air depends on the fare type and destination. For domestic flights, the baggage allowance can range from 10kg to 30kg, while for international flights, it can range from 20kg to 40kg.
Hand Baggage
Passengers are allowed to carry one cabin bag and one personal item on board, which can include a laptop, a handbag, or a briefcase. The maximum weight of the cabin bag is 7kg, and it should not exceed the dimensions of 40cm x 30cm x 20cm.
Excess or Overweight Baggage
In case your luggage exceeds the free baggage allowance or is heavier than the permitted weight, you'll have to pay an excess baggage fee. The fee depends on the weight and destination, and the charge can be up to USD 20 per kilogram.
Items Prohibited for Carriage
Passengers are not allowed to carry certain items on their flight, which includes explosives, flammable liquids or solids, poisons, chemicals, and other dangerous articles. If you're unsure whether an item is allowed or not, it's best to check the airline's website or contact customer service for clarification.
Frequently asked questions about the airline
You can report the loss or damage to your baggage by Lion Air at the baggage claim office located in the arrival area of the airport. Alternatively, you can contact Lion Air customer service at (+62) 21 6379 8000 or email them at customer_care@lionair.co.id to report the issue and file a claim. You may need to provide your flight details, baggage tag, and proof of ownership and value of the lost or damaged items.
Lion Air usually closes check-in and boarding 45 minutes before the scheduled departure time for domestic flights and 75 minutes before for international flights. However, it's recommended to arrive at the airport at least 2-3 hours before the departure time to allow ample time for check-in, security screening, and other necessary procedures.
Yes, you can check in online for a Lion Air airline flight. You can do it through their website or mobile app. Online check-in opens 24 hours before departure and closes one hour before departure. During online check-in, you can select your seat, print your boarding pass or receive a mobile boarding pass, and pay for any additional baggage or services.
Yes, Lion Air may provide compensation for flight delays and cancellations according to their terms and conditions. The compensation amount and eligibility criteria may vary depending on the specific circumstances of the delay or cancellation. Passengers are advised to check the airline's policy and contact their customer service for further assistance.
Yes, Lion Air provides additional services for passengers with disabilities. Upon reservation, passengers are advised to inform Lion Air of any special requirements they may have. Lion Air also allows accompanied travelers for passengers who need assistance. Wheelchairs are available for passengers who require them, and the airline staff is trained to assist passengers with mobility restrictions. Additionally, Lion Air allows the use of medical equipment, such as oxygen tanks, onboard their flights with prior notification.
Yes, Lion Air provides meals and drinks on board for passengers. Alcoholic drinks are not served on domestic flights, but they are available on international flights.
Yes, Lion Air airline tickets are refundable, but the amount of refund may depend on the type of fare and fare rules of the ticket purchased. Passengers can request for a refund through the airline's official website or by contacting their customer service. However, some tickets may be non-refundable or may have cancellation fees. It is always recommended to check the fare rules and terms and conditions before purchasing any airline ticket.
Lion Air has several conditions for traveling with children and babies. For infants (under 2 years old), they must sit on the lap of an adult during the flight, and a Maximum of 1 infant can be carried per adult passenger. Lion Air does not provide bassinets or baby seats on board. For children (2 years old and above), they must have their own seat and be accompanied by an adult. Lion Air offers child fares for children aged between 2-11 years old. Lion Air does not provide children's food or entertainment on board. However, passengers can purchase food and drinks on board or bring their own. Parents should also note that Lion Air does not offer a nanny or babysitting service on board. Therefore, parents must ensure that they have all the necessary items and provisions for their children during the flight.