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Hebei Airlines
Hebei Airlines is a Chinese airline that was founded in 2010. The airline primarily operates domestic routes in China, with its main hub located at Shijiazhuang Zhengding International Airport. One advantage of Hebei Airlines is its competitive pricing policy, which makes it an attractive option for budget-conscious travelers. However, one disadvantage is that the airline has a limited route network compared to larger Chinese airlines such as China Eastern and China Southern. Overall, Hebei Airlines is a good choice for travelers looking for affordable domestic flights within China. Despite its limited route network, the airline offers reliable service and modern aircraft.
Hebei Airlines baggage rules
Baggage Rules of Hebei Airlines
Hebei Airlines is a Chinese airline that operates both domestic and international flights. The airline has specific baggage rules that passengers must follow to avoid any inconvenience during their travel. The following are the baggage rules that are applicable for Hebei Airlines:
Luggage
For domestic flights, the luggage allowance for each passenger is limited to 20 kg. For international flights, the luggage allowance varies depending on the destination.
The dimensions of the luggage should not exceed 158 cm (length + width + height).
Passengers should ensure that their luggage is properly packed and labeled with their name and contact details.
Hand Baggage
Each passenger is allowed to carry one piece of hand baggage, the weight of which should not exceed 5 kg.
The dimensions of the hand baggage should not exceed 55 cm x 40 cm x 20 cm.
Passengers are also allowed to carry a personal item such as a purse or laptop bag.
Excess or Overweight Baggage
If a passenger exceeds the luggage allowance limit, he/she will have to pay excess baggage fees. The fee varies depending on the weight of the excess baggage.
If the dimensions of the luggage exceed the allowed limit, the passenger will also have to pay an excess baggage fee.
Items Prohibited for Carriage
Passengers are not allowed to carry any dangerous items such as explosives, flammable substances, or firearms in their luggage or hand baggage.
Liquids, gels, and aerosols that exceed 100 ml are also prohibited in hand baggage. These items should be packed in checked baggage.
Passengers should ensure that they follow these baggage rules of Hebei Airlines to avoid any inconvenience during their travel.
Frequently asked questions about the airline
If you experience loss or damage to your baggage with Hebei Airlines, you can make a claim at the airline's baggage service counter at the airport upon arrival or contact Hebei Airlines' customer service department via phone or email. You will need to provide the details of your flight, your baggage claim tag, and a description of the lost or damaged items. Hebei Airlines will then investigate your claim and provide compensation if necessary.
Hebei Airlines closes check-in and boarding 30 minutes before the scheduled departure time.
Yes, it is possible to check-in online for an Hebei Airlines flight. You can do it through their official website or mobile app. Online check-in usually opens 24 hours before the scheduled departure time and closes 2 hours before departure. During online check-in, you can select your preferred seat, print or download your boarding pass, and avoid long queues at the airport.
According to the regulations of the Civil Aviation Administration of China, if a flight operated by Hebei Airlines is delayed for more than 2 hours or is cancelled, the airline is required to provide passengers with food and drinks, accommodation if necessary, and alternative transportation options. However, the airline may not be required to pay compensation for flight delays or cancellations unless the delay or cancellation is caused by the airline's own fault or negligence. It is recommended for passengers to contact the airline directly to inquire about compensation in specific cases.
Yes, Hebei Airlines provides additional services for passengers with disabilities, including wheelchair assistance, special meal requests, and priority boarding. Passengers with disabilities are encouraged to inform the airline of their needs at the time of booking or at least 48 hours before the scheduled departure. The airline also allows service animals to travel with passengers with disabilities free of charge.
Yes, Hebei Airlines provides meals and drinks on board, including alcoholic beverages for purchase. However, the availability of in-flight meals and drinks may vary depending on the duration and type of flight.
According to Hebei Airlines' website, their refund policy states that refundable tickets can be refunded free of charge within 24 hours of purchase. After 24 hours, a refund may be possible, but fees and conditions will apply depending on the circumstances. It is recommended to contact Hebei Airlines customer service directly for specific details and instructions on how to request a refund.
Hebei Airlines allows children and infants to travel with their parents or guardians. However, children under the age of 12 must be accompanied by an adult while on board. The airline also requires that infants under the age of 2 be seated on an adult’s lap for the duration of the flight. When it comes to food, Hebei Airlines offers special meals for infants and children upon request. These meals are designed to meet their nutritional needs. The airline also has a selection of snacks and drinks available for purchase on board. In terms of entertainment, Hebei Airlines provides children with toys and coloring books to keep them occupied during the flight. Additionally, the airline offers a selection of movies and TV shows that can be viewed on personal devices or on the in-flight entertainment system.