In case of loss or damage to your baggage by Gol Transportes Aéreos, you can apply for compensation at the airline's baggage claim office located at the airport. You will need to fill out a baggage claim form and provide documentation such as your boarding pass and baggage claim tag. You can also file a claim online through the airline's website or by contacting Gol Transportes Aéreos customer service.

Gol Transportes Aéreos closes check-in and boarding 45 minutes before departure for domestic flights and 1 hour before departure for international flights.

Yes, you can check in online for a Gol Transportes Aéreos flight. You can do it on the official website or mobile app of Gol. Online check-in usually opens 48 hours before the scheduled departure time and closes 45 or 60 minutes before departure, depending on the airport. However, it is advisable to check the exact timings on the airline's website or mobile app, as they may vary for different routes and airports.

Yes, Gol Transportes Aéreos may pay compensation for flight delays and cancellations in certain circumstances, according to their customer service policies and applicable laws and regulations. For example, if a flight is delayed more than three hours or canceled due to reasons that the airline could have controlled or prevented, passengers may be entitled to receive compensation or other forms of assistance such as meals, accommodation, and transportation. However, the specific conditions and amount of compensation vary depending on the severity of the delay or cancellation and the terms of the ticket or contract. Passengers should consult with the airline or a legal expert for more information and guidance on how to claim compensation.

Yes, Gol Transportes Aéreos provides additional services for passengers with disabilities. They offer assistance for people who require wheelchair or special assistance, as well as priority boarding, assistance with boarding and disembarking the aircraft, and accommodating guide dogs. Passengers with disabilities can inform the airline about their needs during the booking process or at least 48 hours before their flight.

Yes, Gol Transportes Aéreos provides meals and drinks on board for longer flights. The complimentary offerings vary depending on the duration and destination of the flight. Alcoholic beverages are also available for purchase on select flights.

Gol Transportes Aéreos (Gol Airlines) offers refundable and non-refundable tickets. However, the conditions for refundable tickets vary according to the fare rules and the type of ticket purchased. It is best to consult the fare rules or contact Gol Airlines directly for specific information on refundable tickets.

Gol Transportes Aéreos sets the following conditions for traveling with children and babies: 1. Children under 2 years old can travel for free if they sit on their parent's lap. However, they must pay taxes and fees. 2. Children between 2 and 12 years old must have their own seat, and they are required to have an adult or guardian (18 years or older) accompany them on the flight. 3. Babies under 7 days old are not allowed to travel on GOL flights. Gol Transportes Aéreos offers children's food and entertainment on board. The airline provides special meals for children between 2 and 12 years old upon request, and there are also inflight entertainment options available for children, including games, movies, and TV shows. Additionally, the airline offers an infant kit for parents traveling with babies that includes diapers, blankets, and other essentials.