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Cinnamon Air
Cinnamon Air was founded in 2013 in Sri Lanka, offering domestic flights to popular tourist destinations. The airline's advantage is its fleet of seaplanes, providing breathtaking views of the island's stunning landscapes. However, its disadvantage is limited flight routes and schedules. In terms of pricing policy, Cinnamon Air can be considered expensive for an average traveler. But for those seeking an unforgettable experience, the price is worth it. With personalized service and a maximum capacity of 8 passengers per flight, Cinnamon Air offers a unique and intimate travel experience. Book a flight with Cinnamon Air and see the beauty of Sri Lanka from above.
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Cinnamon Air baggage rules
Baggage Rules of Cinnamon Air Airline
Cinnamon Air is a domestic airline in Sri Lanka that operates scenic flights and private air taxi services on demand. The airline has specific baggage rules that passengers need to abide by to ensure safe and smooth travel. Here's everything you need to know about the baggage rules of Cinnamon Air.
Luggage
Cinnamon Air allows each passenger to carry up to 20 kg of checked luggage free of charge. Any luggage in excess of this limit will be subject to additional charges. The airline reserves the right to refuse carriage of any luggage that exceeds weight or size restrictions or is unsuitable for transportation.
Hand Baggage
Passengers are permitted to carry one piece of hand baggage weighing up to 5 kg on board. This can be a small bag or a laptop bag, but it should not exceed the maximum dimensions of 56 cm x 36 cm x 23 cm.
Excess or Overweight Baggage
If your checked luggage exceeds the weight limit of 20 kg, you will be charged an excess baggage fee. The excess baggage fee is based on the route and the weight of the excess baggage. Cinnamon Air also has restrictions on the maximum weight and size of any single piece of checked baggage. If your baggage exceeds these limits, you will be required to repack or ship it as cargo at an additional cost.
Items Prohibited for Carriage
Cinnamon Air prohibits the carriage of certain items that are considered dangerous or hazardous. These items include explosives, compressed gases, flammable liquids and solids, radioactive materials, and corrosives. Passengers are not allowed to carry firearms or any other kind of weapon on board. Additionally, there are restrictions on the carriage of liquids, gels, and aerosols in hand baggage.
Overall, it's essential to know the baggage rules of Cinnamon Air before boarding your flight, to avoid any inconvenience or extra charges. Make sure to pack accordingly and double-check the dimensions and weight of your luggage before departure.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Cinnamon Air, you should contact their customer service department as soon as possible. You can reach them by email at reservations@cinnamonair.com or by phone at +94 112 475 475. They will provide you with guidance on how to file a claim and process your request for compensation.
Cinnamon Air closes check-in and boarding 30 minutes before departure.
Yes, it is possible to check in online for Cinnamon Air flights. Online check-in can be done through the Cinnamon Air website or mobile app. Online check-in typically opens 24 hours before departure. However, it is recommended to check with the airline for specific times as they may vary depending on the flight and destination.
As an AI language model, I don't have access to the current policies of Cinnamon Air regarding compensation for flight delays and cancellations. However, according to the Sri Lanka's Civil Aviation Authority rules and regulations, airlines operating in Sri Lanka are legally obligated to provide compensation to passengers in case of flight disruptions such as delays, cancellations, or overbooking. The compensation amount may differ depending on the length of the delay and the distance of the affected flight. It is recommended for affected passengers to directly contact Cinnamon Air and inquire about their compensation policy.
Yes, Cinnamon Air provides additional services for passengers with disabilities. Passengers with disabilities are advised to inform the airline in advance so that necessary assistance can be arranged. Examples of services provided include wheelchair assistance, specially trained personnel to assist with boarding and deplaning, and the use of special equipment or devices, such as oxygen tanks or hearing aids.
Yes, Cinnamon Air does provide meals and drinks on board. The type of meal and drink varies depending on the duration of the flight. Passengers can request for special meals such as vegetarian, low-fat, etc., at the time of booking. Cinnamon Air serves non-alcoholic drinks such as water, juice, tea, and coffee on board. However, alcoholic drinks are not permitted on Cinnamon Air flights.
According to Cinnamon Air's website, their tickets are refundable subject to their terms and conditions. However, depending on the circumstances and the type of ticket purchased, there may be cancellation fees or penalties. It is recommended to check with Cinnamon Air directly for more information on their specific policies.
Cinnamon Air allows infants under 2 years of age to travel free of charge, but they must be accompanied by an adult. Children between the ages of 2 and 12 years are charged at a discounted rate, but they must also be accompanied by an adult. Cinnamon Air advises parents with babies and young children to bring their necessary items such as diapers, baby food, and toys. Cinnamon Air does not provide specific children's food or entertainment on board. However, they do offer a variety of light snacks and beverages during the flight. Parents are encouraged to bring their own snacks and games for their children to enjoy on the flight.