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Avianca Ecuador
Avianca Ecuador is a subsidiary of Avianca Holdings, founded in 1986 as Aerogal. The airline offers flights to over 13 destinations in Ecuador, the United States, and Peru. One of its advantages is its loyalty program, LifeMiles, which allows passengers to earn miles for future flights or upgrades. However, the airline's frequent delays have been a major disadvantage for passengers. In terms of pricing policy, Avianca Ecuador offers competitive prices for an average traveler, making it an affordable option for those looking to explore Ecuador and surrounding countries.
Avianca Ecuador baggage rules
Baggage Rules of Avianca Ecuador Airline
Avianca Ecuador is one of the most reputed airlines in Latin America, offering an array of services to air travelers. If you're planning to book your tickets on this airline, it's essential to get familiarized with their baggage rules to avoid any inconvenience while traveling. Here's a brief guide on their luggage policies:
Luggage
Avianca Ecuador allows passengers to check-in a limited number of bags, depending on the ticket purchased. The maximum weight allowed per bag is 23 kg (50 lbs), and its dimensions should not exceed 62 linear inches (158 cm). Excess luggage fees will apply if your baggage exceeds the checked baggage limit. Alternatively, you may purchase an additional baggage allowance in advance to save on extra fees. In case of damage or loss of baggage, you can claim compensation from the airline.
Hand Baggage
Passengers can bring one piece of hand baggage into the cabin, which should fit within the specified weight and size allowances. The maximum weight allowed for hand baggage is 10 kg (22 lbs), and its dimensions should not exceed 115 linear cm (55 x 35 x 25 cm). Additionally, passengers may also carry a personal item such as a purse or laptop bag. Please note that any item exceeding the weight or size limits may incur additional fees.
Excess or Overweight Baggage
If your checked baggage exceeds the permitted weight and size limits, you may have to pay an additional fee per kilogram. The fee varies depending on the route and the weight of your extra luggage. You can purchase additional baggage allowances in advance to save on excess baggage fees. Please note that baggage that exceeds the maximum weight limit of 32 kg (70.4 lbs) may not be accepted for carriage.
Items Prohibited for Carriage
Avianca Ecuador prohibits the carriage of certain items on its flights, which include, but are not limited to, firearms, explosives, flammable substances, and dangerous chemicals. Additionally, some items are allowed only in checked baggage and not in the cabin, such as sharp objects, liquids, and gels. It's recommended to check the airline's list of prohibited items before packing your bags to avoid any unpleasant surprises at the airport.
In conclusion, Avianca Ecuador has strict baggage rules that passengers need to follow to ensure a comfortable and hassle-free journey. It's recommended to review the airline's luggage policies in advance and pack accordingly to avoid last-minute hassles.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Avianca Ecuador, you can file a claim through the following channels: 1. Online: Go to https://www.avianca.com/us/en/more-from-avianca/customer-service/baggage/claims/ and complete the online claim form. 2. By phone: Call Avianca Ecuador's customer service center at +593 2309 8200 to report the loss or damage and initiate a claim. 3. In person: Visit Avianca Ecuador's customer service desk at the airport where you reported the loss or damage to your baggage. You will need to provide your flight details, baggage tag number, and evidence of the loss or damage, such as photos or receipts, when submitting your claim. Avianca Ecuador will investigate your claim and provide compensation, repair, or replacement for your lost or damaged baggage, in accordance with their policies and regulations.
Avianca Ecuador usually closes check-in and boarding gates 45 minutes before departure time for domestic flights and 60 minutes before departure for international flights. However, it is recommended to check with the airline as it may vary depending on the specific airport and flight.
Yes, you can check in online for an Avianca Ecuador airline flight. You can do it on their website or on their mobile app. Online check-in opens 24 hours before departure and closes 2 hours before departure.
Yes, Avianca Ecuador is obligated to pay compensation for flight delays and cancellations, under certain circumstances. The amount of compensation may depend on the specific circumstances, such as the length of the delay, the reason for the cancellation, and the departure and arrival airports. Passengers should consult Avianca Ecuador's terms and conditions, or contact the airline directly, for information on their specific rights to compensation.
According to Avianca Ecuador's website, they provide additional services for passengers with disabilities. These services include pre-boarding assistance, onboard assistance, and wheelchair assistance. Passengers with disabilities are also allowed to bring mobility aids such as wheelchairs, crutches, braces, and walkers on board free of charge. Additionally, Avianca Ecuador offers special meals for passengers with specific dietary requirements due to their disability. Passengers with disabilities are encouraged to contact the airline at least 48 hours before their scheduled flight to arrange for any necessary accommodations.
Yes, Avianca Ecuador provides meals and drinks on board. The type and quality of the meal and drink offered depend on the route, flight duration and fare type. Avianca Ecuador allows passengers to drink alcoholic beverages on board, but only those served by the crew. Passengers cannot bring or consume their own alcohol on the flight.
Avianca Ecuador offers refundable tickets, but the terms and conditions vary depending on the specific fare rules of the ticket purchased. It is recommended to check the fare rules and contact Avianca Ecuador's customer service for more information about the refund policy.
Avianca Ecuador allows infants under two years of age to travel on an adult's lap free of charge. However, they do advise parents to purchase an additional seat for the infant if they prefer. Children aged two to 12 must have their own seat and are eligible for a child fare. Avianca Ecuador does not provide separate meals for children, but they do offer a variety of special meals such as vegetarian, Kosher, and gluten-free options that parents can request in advance. As for entertainment, depending on the type of aircraft, Avianca Ecuador offers a variety of inflight entertainment options that include movies, TV series, and audio channels. However, they do not provide any special entertainment options for children specifically. Parents are advised to bring their child's favorite toys or books to keep them occupied during the flight.