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Aurigny Air Services
Aurigny Air Services is a Guernsey-based airline that was founded in 1968. The airline operates flights from Guernsey and to multiple destinations across the UK and Europe. One of the advantages of the airline is its exceptional customer service, which has been noted in various customer reviews. However, one of the disadvantages is that the airline's fleet is not very modern as many of the planes are around 20 years old. When it comes to pricing, Aurigny Air Services generally offers competitive rates, making it an affordable option for travelers on a budget. Overall, Aurigny Air Services is a reliable airline that offers great services to its passengers at reasonable rates.
Aurigny Air Services baggage rules
Baggage Rules of Aurigny Air Services
Aurigny Air Services is an airline that provides inter-island flights in Channel Islands. The airline has specific limitations regarding baggage allowance to ensure safety, convenience, and ease of travel. Here's what you need to know about Aurigny Air Services' baggage rules:
Luggage
Aurigny Air Services allows passengers to check one piece of luggage with a maximum weight of 20 kilograms. Excess baggage is subject to excess charges or not being accepted.
Hand Baggage
Passengers of Aurigny Air Services are allowed to carry one piece of hand luggage on board with dimensions not exceeding 40 x 30 x 15 cm and a maximum weight of 10 kilograms. Any additional hand luggage, including handbags or laptops, must be stored in the checked luggage.
Excess or Overweight Baggage
Excess or overweight baggage are subject to fees and space availability. The airline's fees are between £10 and £50 per kilogram, depending on the route and the length of the flight.
Items Prohibited for Carriage
Passengers cannot bring dangerous or hazardous goods such as lithium batteries, fireworks, explosives, or compressed gases. Flammable liquids, firearms, and ammunition are also not allowed. Additionally, some items like sharp objects are only permitted in checked baggage.
In summary, Aurigny Air Services has specific limitations on the weight and number of bags in both checked and hand luggage. Passengers must adhere to these rules to ensure their safety and convenience as well as to avoid fees and inconveniences.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Aurigny Air Services, you can file a claim by contacting their customer service department. You can do this by visiting their website and filling out the online form, or by calling their customer service hotline. You will need to provide information such as your flight details, baggage tag numbers, and description of the lost or damaged items. Aurigny will then investigate your claim and offer compensation if appropriate.
Aurigny Air Services typically closes check-in and boarding 30 minutes before departure for domestic flights and 45 minutes before departure for international flights.
Yes, you can check-in online for an Aurigny Air Services airline flight. You can do it on their website, or via their mobile app. Online check-in typically opens 24 hours before departure, but this may vary depending on the airport and flight route. Check-in deadlines vary depending on the route and airport, so it's recommended to check the airline's website for specific information.
Yes, Aurigny Air Services may pay compensation for flight delays and cancellations in certain circumstances, such as if the delay or cancellation is within its control and not due to extraordinary circumstances beyond its control. Passengers may be entitled to compensation under EU regulations or depending on the airline's specific policies. It is recommended that passengers check with Aurigny Air Services directly or seek legal advice to determine their eligibility for compensation.
Yes, Aurigny Air Services provides additional services for passengers with disabilities. These include assistance with boarding and disembarking, wheelchair assistance, special seating arrangements, and the carriage of mobility aids such as wheelchairs and scooters. Passengers with disabilities are advised to contact Aurigny Air Services at the time of booking to ensure that their needs can be accommodated.
Yes, Aurigny Air Services provides complimentary drinks and snacks on board its flights. Alcoholic beverages are also available for purchase.
According to the Aurigny Air Services website, all ticket sales are final and non-refundable. However, they do offer the option to change your booking for a fee and subject to availability. It is recommended to read the terms and conditions carefully before booking a ticket with Aurigny Air Services.
Aurigny Air Services allows children and babies to travel but under certain conditions. Infants under two years of age must travel on an adult's lap while children aged two and above must have their own seat. Car seats and strollers are allowed on board subject to space availability and crew discretion. However, children under five must stay strapped while the plane is in motion. Unfortunately, Aurigny Air Services does not provide children's food or entertainment on board. It is recommended that parents bring their own snacks and entertainment for their children.