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Air New Zealand
Air New Zealand is a premium airline founded in 1940. The flag carrier services 19 domestic and 20 international destinations. It's known for its innovative amenities like lie-flat beds in business and premium economy, inflight entertainment, and award-winning cuisine. However, the airline is expensive for an average traveler. They attract customers with their loyalty program and seasonal sales such as "grabaseat." Air New Zealand's prices vary depending on the season, location, and duration of the trip. For a premium experience, Air New Zealand is the go-to for business and luxury travelers.
Air New Zealand direct flights
Air New Zealand baggage rules
Baggage Rules of Air New Zealand Airline
Air New Zealand has specific baggage rules for passengers traveling with the airline. These rules outline what items can be carried onboard, what items need to be checked in and what items are prohibited. Here is a breakdown of the baggage rules of Air New Zealand airline.
Luggage:
Passengers flying with Air New Zealand are allowed a checked luggage allowance, which varies depending on the fare type and route of travel. Domestic flights have a limit of 1-3 bags per passenger, with weight limits of up to 32kg per bag. For international flights, the luggage limit varies from 1-3 bags, with weight limits of up to 23kg per bag. Oversized and overweight bags will be charged additional fees, which can be checked on the airline’s website.
Hand Luggage:
Passengers flying with Air New Zealand are allowed to bring one piece of hand luggage and one personal item onboard. The maximum dimensions for the hand luggage are 118 cm and the weight limit is 7kg. Additionally, passengers can bring a personal item such as a handbag or laptop bag. The personal item must fit under the seat in front of the passenger.
Excess or Overweight Baggage:
Passengers exceeding their checked or hand luggage allowance will face additional fees. The fee varies according to the route and type of flight. The fee for overweight bags can range from NZD 40 to NZD 150 depending on the route. Passengers should check the airline’s website for more information on excess baggage fees.
Items prohibited for Carriage:
Air New Zealand prohibits the carriage of certain items on board its flights. These items include flammable liquids, explosives, weapons, and other dangerous items such as fireworks, batteries, or sharp objects. Passengers should check with the airline’s website for a complete list of prohibited items.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Air New Zealand, you should report it immediately to the baggage service desk at the airport upon arrival or by contacting their baggage services team. You can also submit a claim online through their website or by contacting their customer service center. Provide all necessary information and documentation such as your flight details, baggage tag numbers, and proof of ownership or value of the lost or damaged items. Air New Zealand will investigate the claim and provide compensation accordingly.
Air New Zealand usually closes check-in 30 minutes before departure for domestic flights and 60 minutes before departure for international flights. Boarding typically closes 15 minutes before departure for both domestic and international flights. However, it is recommended to arrive at the airport at least 2 hours before the scheduled departure time to allow for enough time to go through security, immigration, and other necessary procedures.
Yes, you can check in online for an Air New Zealand flight. To do so, you will need to visit the Air New Zealand website and select the "Online Check-in" option. You will then need to enter your booking reference and personal details to access your reservation and check in. Online check-in typically opens 24 hours before the scheduled departure time of your flight. However, it is best to check the specific timing for your flight on the Air New Zealand website or in your booking confirmation.
Yes, Air New Zealand provides compensation for eligible passengers in case of flight delays and cancellations. The compensation amount and eligibility criteria vary depending on the specific circumstances of the delay or cancellation. Passengers are advised to check Air New Zealand's policy on flight disruptions, which can be found on their website or by contacting their customer service team for more information.
Yes, Air New Zealand provides additional services for passengers with disabilities. These include assistance with boarding and deplaning, transportation of mobility devices, and in-flight assistance such as wheelchair-accessible lavatories and special meals. Passengers with disabilities are encouraged to notify the airline of any special assistance they may require at the time of booking or at least 48 hours before their scheduled departure. Air New Zealand also offers a special assistance desk that passengers can contact for further support.
Yes, Air New Zealand provides complimentary meals and drinks on board, including alcoholic beverages for passengers aged 18 and over.
Yes, Air New Zealand airline tickets are refundable depending on the fare type purchased and the conditions of the ticket. Some fare types may not allow refunds or may charge a fee for cancellation. It is recommended to refer to the specific fare rules at the time of booking or contact Air New Zealand customer service for more information.
Air New Zealand has set several conditions for traveling with children and infants. These include: 1. Infants must be at least six days old to travel. 2. Children under the age of 12 must be accompanied by an adult. 3. Children aged 12 to 15 may travel alone but require a Young Passengers Unaccompanied Service. 4. Children aged 5-11 will receive special assistance from the airline staff. 5. Parents or guardians must ensure that their child has all necessary travel documents. Air New Zealand offers children's food and entertainment on board. The airline provides a range of child-friendly meals, including vegetarian, gluten-free, and dairy-free options. The airline also offers a selection of children's movies, TV shows, and games to keep them entertained during the flight. Additionally, Air New Zealand provides children-friendly items such as blankets, pillows, and headphones.